Answers, clearly explained.

A prepaid funeral plan lets you arrange and pay for your funeral in advance. You choose the services you want, pay at today's prices, and your wishes are recorded so your family knows exactly what you wanted.

Prepaying protects your family from rising funeral costs and spares them from making difficult decisions while grieving. It also ensures your personal wishes are carried out exactly as you intended.

Payments are held in an independently managed funeral fund, separate from our business accounts. The funds are only released once the agreed services have been delivered.

That is the main benefit of prepaying: the services included in your plan are guaranteed at the price you paid, no matter how much costs rise in the future.

Yes. You can pay in full up front or spread payments over an agreed period. Your plan documents will set out the payment schedule and what is covered while instalments are still being paid.

Contact us as soon as possible. In most cases we can transfer your plan to a funeral director in your new area. If an equivalent service isn't available, we will work with you to adjust the plan.

Yes. You can update your wishes and the details of your service at any time. If the changes affect the cost of the plan, we will explain any difference before anything is confirmed.

Yes, you can cancel your plan. Cancellation terms, including any applicable fees and cooling-off periods, are set out in our Refund Policy and your plan documents.

They simply call us or the nominated funeral director, at any time of day or night. Because everything is already arranged and paid for, one phone call sets everything in motion.

No. Funeral insurance requires ongoing premiums that can add up to more than the funeral itself, and payouts may vary. A prepaid plan is a one-time purchase of specific services at a fixed price.