Privacy Policy

01

Information We Collect

We collect personal information that you provide to us directly, including your name, contact details, date of birth, and the details of your funeral wishes when you enquire about or purchase a prepaid funeral plan.

We may also collect payment information, records of your communications with us, and, where relevant, details of your nominated representatives or next of kin.

When you visit our website, we automatically collect limited technical information such as your IP address, browser type, and pages visited, through cookies and similar technologies.

02

How We Use Your Information

We use your personal information to set up and administer your prepaid funeral plan, process payments, communicate with you about your plan, and deliver the services you have arranged.

We may also use your information to respond to enquiries, improve our services, meet our legal and regulatory obligations, and, with your consent, send you relevant updates and information.

03

Sharing Your Information

We share your information with the funeral director nominated in your plan and with the independent fund manager that holds plan payments, to the extent necessary to administer and deliver your plan.

We may also share information with service providers who support our business (such as payment processors and IT providers), and where required by law. We never sell your personal information to third parties.

04

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage, access controls, and encryption of sensitive data in transit.

While we take security seriously, no method of transmission or storage is completely secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

05

Data Retention

We retain your personal information for as long as your plan remains active and afterwards for as long as required to meet our legal, regulatory, and accounting obligations. When information is no longer required, it is securely destroyed or de-identified.

06

Your Rights

You may request access to the personal information we hold about you and ask us to correct any information that is inaccurate or out of date. You may also withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details on our Contact Us page. We will respond to your request within a reasonable timeframe.

07

Cookies

Our website uses cookies to remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings, although some parts of the site may not function fully without them.

08

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Significant changes will be communicated to plan holders directly.

09

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us via the details on our Contact Us page.